Webinars

Past Webinars

TechServe Alliance Members have access to all past webinar recordings and presentations. If you are a member, please sign into our Online Learning Portal to view these materials.

How the Pandemic Changed Technology Adoption Rates for IT & Engineering Staffing Firms
Thursday, February 25, 2021
2020 was a steep learning curve for the staffing & recruitment industry. With a contracting economy, a global pandemic, and a sudden shift to remote work, recruiters and hiring managers faced unprecedented challenges. And yet, some firms managed to survive—and even thrive—during this time of crisis. Their secret was simple: relying on technology. In this webinar, CEIPAL’s CMO, Peter Velikin, discusses key findings that show how the rate of technology adoption directly impacts the success of staffing firms.
State of the Industry: A Quarterly Executive Webinar Series
Thursday, February 18, 2021
Despite the arrival of approved vaccines, the pandemic continues to rage with an ongoing impact on the economy, labor markets, and businesses of all types including IT & engineering staffing firms. As an industry, where are we now and where are we going? Join TechServe CEO Mark Roberts and veteran industry analyst Jim Janesky as they explore the latest industry developments.
PPP Loan Forgiveness, Second Draw Loans & Employee Retention Credit: What’s New & What’s Changed?
Thursday, January 28, 2021
Subject matter experts with deep staffing industry experience will do a ‘deep dive’ on the changes to PPP Loan Forgiveness rules, requirements for second draw loans, and the expanded eligibility for the ERC.
The TechServe Alliance Health & Benefits Program: HRA Final 2020 Health Plan Webinar
Thursday, October 29, 2020
With ongoing uncertainty regarding the public health crisis and future economic conditions for the remainder of 2020 and 2021, owners and executives of IT & engineering staffing firms are closely evaluating all aspects of their business, including the costs and return on providing employee benefits. Don’t miss out on Part Three of our Health Plan Webinar Series where we’ll review strategic (and potentially cost-saving) Health Plan options that perhaps you haven’t considered yet.
TechServe Alliance Level Funded Health Plan
Thursday, October 08, 2020
It’s Renewal Time for Many Groups; New Options to Lower Costs and Improve Benefits If you are looking for ways to reduce your health plan costs while maintaining a traditional provider network, attend Part Two of our webinar series with a special focus on Level Funded Plans. You will learn more about the TechServe Alliance Level Funded Plan* that provides...
State of the Industry: A Quarterly Executive Webinar Series
Thursday, September 24, 2020
While the initial chaos triggered by the pandemic has subsided, it continues to have a profound impact on the economy, labor markets, and businesses of all types including IT & engineering staffing firms. As an industry, where are we now and where are we going?...
The TechServe Alliance Health & Benefits Program: Innovative Strategies That Drive Down Costs and Improve Benefits
Tuesday, September 22, 2020
Given the impact of the global pandemic and associated economic fallout, 2020 has been a challenging year for most IT & engineering staffing firms. With ongoing uncertainty regarding the public health crisis and future economic conditions for the remainder of 2020 and 2021, owners and executives are closely evaluating all aspects of their business, including the costs and return on providing employee benefits...
The Taxman Giveth:  The Tax Benefits of the CARES Act
Thursday, September 10, 2020
In response to the COVID-19 pandemic, Congress enacted a series of measures to offset the devastating financial impact on businesses. While most of the focus on the CARES Act has been around the PPP loan program, buried within the federal relief bill are a number of significant tax benefits. After providing an overview of these provisions, accountants with deep staffing firm experience will outline the planning required to take full advantage of these benefits in order to reduce your tax burden.
Roadmap for Returning to the Office and Our “New Normal”: How to Effectively Manage and Mitigate Risk
Tuesday, September 01, 2020
Is your firm prepared to navigate the complexities and emerging issues around “office re-entry” during the COVID-19 pandemic? What are the real risks? In this webinar, experts from Hanover Insurance Group, TechServe Alliance's insurance program partner, will share a roadmap to help owners, executives and managers of IT & engineering staffing firms manage and mitigate risk in an environment fraught with uncertainty. Discussion topics will include...
PPP Loans Round 1 (and a Round 2?): An Update
Thursday, August 27, 2020
How likely is Congress to approve a second round of Payroll Protection Program loans? What are the eligibility criteria being considered and how do they differ from the Round 1? What is the latest guidance around forgiveness of PPP loans that have already been disbursed? During this webinar, government affairs, legal and accounting experts will share the latest developments on the PPP loan program, the centerpiece of the federal response to offset the devastating economic impact on small businesses precipitated by the COVID-19 pandemic.
Being an Elite Seller in the Eyes of Your Customer
Tuesday, August 25, 2020
Learn from Casey Jacox, a 20-year staffing and services veteran from KForce, and current Sales & Leadership coach at Winning The Relationship. In this webinar, he will discuss the importance of internal and external sales messaging. When clarity of your offering is present, great things will be accomplished with your customers and your team will begin to produce at higher levels. In this session, you will learn...
Business Development in Our New Normal Innovative Approaches for IT & Engineering Staffing Firms
Thursday, August 13, 2020
If prospects are not returning your calls, won’t set up sales appointments, and ignore your efforts to reach out to them, how do you convert prospects into clients? Companies need people to stay in business and are hiring more contractors and direct hires. If they’re not hiring from you, they’re using your competitors...
Understanding the Cloud for IT & Engineering Staffing
Thursday, July 16, 2020
Recruiters and AEs are not IT talent, but they are challenged every day to connect with those that are and they must stay current in the skills needed by their clients. Cloud computing is one of the hottest skills being sought today. Understanding the Cloud for Staffing webinar will provide a deeper contextual understanding of the various ‘pieces’ of the Cloud and allow your team to feel more comfortable and educated on the nuances...
Future of Work - Ways COVID-19 Will Impact the Next-Generation Workforce
Tuesday, July 14, 2020
Join Ryan Jenkins, an internationally-recognized keynote speaker, generations expert, and former TechServe Keynote speaker. For over 8 years, he has been helping organizations gain clarity around Millennials and Generation Z so professionals can effectively work and lead across generations. Ryan will share with TechServe Alliance how COVID-19 has reoriented our relationships with work, technology, communication, staffing, and so much more...
Driving Diversity in Tech Through Recruiting
Thursday, July 09, 2020
We as a society and as organizations are at a crossroads in our history. We all must ask ourselves: How will I leverage my talent and resources in this moment? Will I do nothing and maintain the status quo or am I willing to drive change through meaningful action and allocation of my resources?
State of the Industry: A Quarterly Executive Webinar Series
Thursday, June 25, 2020
While the initial chaos triggered by the pandemic has subsided, it continues to have a profound impact on the economy, labor markets, and businesses of all types including IT & Engineering Staffing firms. As an industry, where are we now and where are we going?
KPIs for the “New Normal”: Effectively Managing Team Performance in a Post-Covid World
Tuesday, June 23, 2020
The most successful IT & Engineering Staffing firms have enthusiastically embraced the business adage “you get what you measure.” For most firms, managing by metrics has never been more important given the dependence on remote work and operating virtually. However, given the massive disruption triggered by the pandemic, are long-standing KPIs still valid? If not, what metrics should be managed in a post-COVID world?...
Lowering Costs and Maximizing Value From Your Employee Benefits Spend
Tuesday, June 16, 2020
After wages, employee benefits are one of the most significant expense categories for IT & Engineering Staffing firms. Despite its significance and impact on profitability, few firms approach their benefits strategically - merely defaulting to what they did the prior year. Given the enormous pressure to reduce costs amidst the precipitous decline in sales activity triggered by the pandemic,...
The State of the IT Workforce Post-COVID-19 - A Candid Conversation with CIOs & IT Staffing Leaders (Jointly presented by SIM and TechServe Alliance)
Thursday, June 11, 2020
Before the coronavirus pandemic engulfed the nation, unemployment in IT was at historic lows. IT professionals in high demand skill sets typically had multiple job offers with many positions going unfilled. Has the crisis altered long-term trends? In this straight-talk conversation, the CEOs of the Society of Information Management (SIM) and TechServe Alliance co-facilitate a discussion between senior technology and IT staffing firm executives on the state of the IT workforce. Questions to be addressed include...
From Balance to Integration: Achieving Harmony between Work and Life in the time of COVID
Tuesday, June 09, 2020
Join Dana Look-Arimoto, founder of the executive coaching firm Phoenix⁵ and author of "Stop Settling, Settle Smart", as she guides you to reexamine work-life balance and create true integration in all aspects of your life. Drawing on wisdom from decades of leading corporations, teams, and individuals, participants of this session will learn simple and practical tips and tricks on how to make tradeoffs, and to adapt and overcome challenges in a way that makes sense for YOU!
Returning to the Office - The Great Debate
Thursday, June 04, 2020
Once the initial chaos triggered by the COVID-19 public health crisis subsided, no question has been more on the minds of owners and executives than: When and how (and for some, if) does the team return to the office? What is clear, not everyone agrees! Join us as four IT staffing executives share their perspective and decision-making approach for returning to the office. During the discussion,...
Technically Screening When You Are Not Technical
Tuesday, June 02, 2020
Recruiters will never be engineers. However, they can often be intimidated by engaging with software engineers when trying to qualify them for a specific role. Their resumes can be a blizzard of buzzwords and listening to them describe a technical process or project can be as frustrating as it is mysterious. This webinar will introduce ideas that will give your team - both sales and recruiters - concepts,...
Win the Relationship, Not the Deal – A Motivational Talk for Account Executives During Tough Times
Thursday, May 28, 2020
Learn from Casey Jacox, a 20 year staffing and services veteran from Kforce. During his time at Kforce, Casey grew and developed local and national accounts through different business cycles and industry downturns. Casey will share the top 5 areas to focus on right now. These are core fundamentals that don't provide a quick-hitting magic potion; however, they will be a key reminder of what is required for long-term success...
How to Lead Productive Sales Conversations in a Recessed Market
Thursday, May 14, 2020
With the COVID-19 outbreak, the IT staffing and services market has plummeted in just a few short months. IT staffing professionals are feeling the pain. As corporate America continues to put a freeze on hiring and cut budgets, sales cycles have stalled while discovering new opportunities grows more challenging each and every day. Engaging IT hiring managers in productive and meaningful sales conversations has never been more difficult.
The Changing Rules of the Game: Audits, Forgiveness & Taxability of PPP Loans
Monday, May 11, 2020
In the face of the unprecedented economic decline triggered by COVID-19, Congress enacted the Payroll Protection Program. To expedite the disbursement of the funds, the small business loan program was initially rolled out with only minimal official guidance. However, since the launch, the Administration has been dripping out new guidance that is in some cases fundamentally changing the rules - and there is more to come...
Leading an IT Staffing Firm in a Post-Pandemic World
Thursday, May 07, 2020
First it was elbow bumps. Then it was social distancing. Now we’re wondering how we’ll all navigate a post-pandemic world. Will handshakes become obsolete? Will meetings require bigger rooms? Will remote work become the norm? Questions like these will all eventually be answered as life evolves into our new normal. There are, however, deeper issues facing business leaders and a rare opportunity to look beyond the obvious impacts of this crisis...
The 5Cs: A Simple Framework to Help Remote Teams Navigate Change Successfully
Thursday, April 30, 2020
As a leader, navigating change means driving alignment, communication, and accountability across your organization, especially through this anxious and uncertain time. Now more than ever, staffing industry firm leaders need to ensure they are aligned and have the right communication, especially if you have remote employees.
Recruiters – What Should You Be Doing Right Now
Tuesday, April 28, 2020
There are results you can achieve right now that will benefit you, your candidates, your clients and your sales team. There is tremendous uncertainty and your candidates may be reevaluating their priorities. You will learn the specific actions that will provide you with the greatest return on your time and recruiting efforts, while working remote. Topics Barb Bruno will discuss are...
Managing Your Leadership EQ In Challenging Times
Friday, April 17, 2020
Times of high stress and uncertainty challenge the leader’s emotional state, impacting self-confidence, decision making and culture management. This 90-minute interactive session will support you to steady the ship as we deepen the leadership skills of emotional intelligence, triggers and the drama triangle. Participants emerge with not only clarity and confidence on how to surface, own and manage emotions, but also key skills to lift your team out of dysfunctional behavior that often accompanies mis-managed emotions.
Battening Down the Hatches: Fortifying Your Firm for the Economic Downturn
Tuesday, April 14, 2020
In response to the Covid-19 Pandemic, economic activity has slowed with some sectors coming to a full stop. Whether your firm immediately lost headcount or declining job orders or extended payment terms has you concerned about your firm’s future fortunes, there are specific actions you should be taking to financially fortify your firm and mitigate the impact. After kicking-off the discussion with a snapshot of what is happening among IT & engineering staffing firms, two industry veterans will explore the key metrics to monitor and offer recommendations on...
State of the Industry: A Coronavirus Interim Update
Thursday, April 09, 2020
While the full impact of the ongoing health and economic crisis on the IT & Engineering Staffing Industry is currently unknowable, we will explore a number of the most pressing issues confronting firm leaders. Where are we in the availability of federal financial relief? How are banks responding to these programs and otherwise meeting the financial needs of industry firms? What insights can we glean from prior downturns and how it can inform the path forward? Join us for this interim update followed by an opportunity for questions.
Deal Center Hotlist … Newly Released Feature in Response to the Crisis
Tuesday, March 31, 2020
Last November, we launched the Techserve Alliance Deal Center opportunity sharing platform. In response to the Coronavirus crisis, we worked with Gustav to accelerate the development of a basic Hotlist feature allowing member companies to partner with other TechServe member firms in redeploying consultants who may have suddenly come off of billing, become available because clients have delayed starts or even terminated all consultants.
Crisis-Driven Legislation & Employer Obligations: What It Means for Your Business
Thursday, March 26, 2020
Moderator: Mark Roberts, CEO, TechServe Alliance Julie Strandlie, Government Affairs Representative, TechServe Alliance Claire Deason, Shareholder, Littler Diane Kimberlin, Shareholder, Littler
Operating Virtually and Effectively Leveraging Technology
Wednesday, March 25, 2020
Scott Grausnick, CEO, Harbinger Partners Maurice Fuller, Founder, StaffingTec
Managing Your Sales and Recruiting Team During a Time of Disruption
Tuesday, March 24, 2020
Scott Aicher, VP of IT Solutions, Belcan; President, TechServe Alliance Board of Directors Barb Bruno, Founder, Good as Gold Training; Co-Developer, TechServe Alliance Certification Program Rick Carlson, Sales & Recruiting Management Program Director, TechServe Alliance; Founder/President, Harvyst Consulting Partners
Top 10 Staffing Technology Trends
Tuesday, March 17, 2020
Join us for this fast-moving webinar with StaffingTec Founder Maurice Fuller. Maurice will outline the top technology trends that will shape the staffing industry during the 2020-23 timeframe.
Overtime Violations Lurking in Your Company: The Five Most Misclassified Jobs Under the FLSA
Thursday, March 12, 2020
The Department of Labor’s New Overtime Rule went into effect on January 1, 2020. As DOL enforcement reaches an all-time high, employees (and their lawyers) will be scrutinizing vulnerable positions for potential FLSA (and state law) violations more than ever. Join former DOL WHD Administrator and ComplianceHR VP Tammy McCutchen and ComplianceHR CEO Lori Brown as they discuss...
Artificial Intelligence in Recruiting - An Industry Report
Tuesday, March 10, 2020
Over the past several years, artificial intelligence has transformed multiple industries by providing the ability to gain previously unreachable insights through near instant analysis of massive amounts of data. Structurally, the staffing industry is a great fit for many of the modern AI technologies—searching from millions of résumés and large volumes of unstructured data, matching to vital but imperfectly written job descriptions, and meeting continuously changing requirements...
Technical Interviews: Stop the Awkward, Start the Conversation
Thursday, March 05, 2020
One of the biggest challenges we face as recruiters is engaging meaningfully with technical candidates. Not only does it feel like we are speaking a different language than these candidates, the standard recruiting tools don’t support us with these conversations. To deliver true value to our clients, we need to be able to assess and speak to a candidate’s technical experience and match with an open role, not just keyword match from the resume.
How to Provide Speed, Quality, and Price While Maintaining Profitability in IT Staffing
Thursday, February 27, 2020
Never in the history of staffing has it been so overpopulated with competitors -- there are nearly 19,000 staffing companies of which 10,000 have an IT component. If you and your team want to prove worthiness to be included in the vendor selection process, you need to calculate and present data driven evidence of your ability to provide at a level that returns demonstrable value to your clients.
Introduction to the TechServe Deal Center Powered by Gustav
Thursday, January 23, 2020
TechServe recently launched the Deal Center, a member-to-member online partnering platform powered by Gustav. Join Gustav's co-founder Jan Jedlinski and TechServe CEO Mark Roberts for a live demo of the Deal Center and learn how you can share your open opportunities and place your available candidates through a trusted community of partners.
State of the Industry: A Quarterly Executive Webinar Series
Tuesday, December 10, 2019
The State of the Industry quarterly webinar series provides an overview of the latest developments in the IT & Engineering Staffing and Solutions Industry. Hosted by TechServe CEO Mark Roberts with industry veteran Jim Janesky, these quarterly presentations will cover key industry trends, metrics and drivers.
State of the Industry: A Quarterly Executive Webinar Series with 2019 OPR Insights
Thursday, June 20, 2019
The State of the Industry quarterly webinar series provides an overview of the latest developments in the IT & Engineering Staffing and Solutions Industry. Hosted by TechServe CEO Mark Roberts with industry veteran Jim Janesky, these quarterly presentations will cover key industry trends, metrics and drivers.

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