Webinars

Past Webinars

TechServe Alliance Members have access to all past webinar recordings and presentations. If you are a member, please sign into our Online Learning Portal to view these materials.

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Leveraging Real-Time Reviews to Fuel Your Growth
Tuesday, May 24, 2022
Learn how modern staffing firms are leveraging real-time reviews to empower their recruitment teams, improve performance, and win more business. Adam Conrad, founder of Great Recruiters, the leading experience management and brand promotion platform for the staffing industry, will be joined by fellow industry professionals to explore how real-time reviews are being used to fuel their growth and take control of their online reputation.
Hiring Top Tech Talent Requires Modern Hiring Practices
Thursday, May 12, 2022
Anyone in the technology staffing industry can recount multiple anecdotes of inherently poor hiring practices in many client companies. The Great Resignation has exacerbated these poor practices, resulting in lengthier times to fill open positions, missed deadlines, increased costs, and a proliferation of bad hires. However, amidst an extraordinarily tight tech talent market, we now have a great opportunity to help clients construct better ways to procure hard-to-come-by talent. These are not easy conversations but can foster the long-needed change if we offer data-driven evidence as to why the change is needed. In this 45-minute webinar, we will look at how The Great Resignation has dramatically reshaped the hiring landscape and discuss ways to engage clients in these discussions. We will show how improving their outdated hiring practices will not only help secure the best talent but also save significant dollars that ultimately fall to the bottom line.
How to Identify, Hire, Train, and Retain High Achievers
Thursday, May 05, 2022
Technology staffing firms are experiencing the same talent shortage and high turnover for their internal team members as for their consultants. Adding to the complexity is the competition coming from clients, who often recruit the employees of their staffing partners. In this webinar, Barb Bruno will help us understand the expectations of today’s workforce and the changing work environment so we can frame our recruiting strategies accordingly. Additionally, Barb will address many key topics including: • How to identify your next high achiever • What it takes to hire and retain new employees • The impact of personal development and training • How to protect yourself from losing a high achiever • Structure that enhances retention • New workforce and workplace
Strategies and Tips for Effective Lead Generation
Tuesday, April 26, 2022
Finding new clients can be a tedious grind that eats up a ton of your time. And that's if you can do it all! When you get so busy that all you can do is focus on your open reqs, lead generation is often the first task that falls off your to-do list, leaving your pipeline dry when things settle down. This webinar will discuss how technology staffing firms can enhance their online presence through SEO and email marketing and enable their recruiters and account executives to generate leads. We will break down, step-by-step, exactly how to do it so that you can grow your pipeline and business on autopilot.
Protecting One of Your Companies Main Assets: YOUR TEAM & TALENT
Thursday, April 21, 2022
What we have learned from the pandemic is that owners and operators must be prepared for anything. It has become clear talent (and retaining talent) is at a premium, making today’s job market more competitive than ever. While owners and operators may have been less concerned that a loyal employee would receive and accept an offer to move on to another opportunity in the past, that concern has universally grown in the past year. Our panelists will take a deep dive into how staffing companies can protect themselves and preserve their teams in the battle for staffing professional talent. During our session, we will discuss: 1) Restrictive Covenants 2) Protecting confidentiality and trade secrets 3) Jurisdictional challenges 4) Enforcement considerations
Scaling Your Staffing Firm in Today’s Candidate-Driven Economy
Thursday, March 24, 2022
Join our free webinar, Scaling Your Staffing Firm in Today’s Candidate-Driven Economy, and learn how staffing firms can recruit faster, be more agile, diversify their talent pool, and navigate labor law complexities while expanding into global markets in today’s ever-evolving world of work.
State of the Industry: A Quarterly Executive Webinar Series
Thursday, March 17, 2022
The State of the Industry quarterly webinar series provides an overview of the latest developments in the IT & Engineering Staffing and Solutions Industry. Hosted by TechServe CEO Mark Roberts and featuring veteran industry analyst and investment banker Jim Janesky, these quarterly presentations cover key industry trends, metrics and drivers. This webinar will include the latest public company performance, provide an update on important developments in government affairs, feature highlights of the ever-expanding portfolio of TechServe research, and offer current industry growth projections.
Let's #BreakTheBias Together!
Tuesday, March 08, 2022
Join us for an interactive workshop on what bias means and how it impacts our leadership style and hiring practices in the IT and engineering staffing industry. We will learn about how bias manifests itself in key aspects of leadership as well as walk away with tangible simple actions you can take to become aware of and overcome your bias. Our panel of industry leaders will share their experiences of how they were impacted by bias (positively or negatively) and what they and their companies are doing to break the bias in recruiting and hiring.
Leading Your Virtual or Hybrid Teams - Best Practices to Create an Effective, Engaged, and Empowered Team
Thursday, February 24, 2022
In this session Butler Street Consulting shares leadership best practices on how to get the most out of your people with the least drama through a proven concept of managing agreements. Now, more than ever, leaders must have the combination of skills to lead their teams effectively whether they are in the office, remote, or hybrid. In this session you will learn: 1) Ways to remain present even when you’re not physically present. 2) How to create agreements that eliminate drama and empower your team to deliver. 3) Coaching best practices to drive results. 4) Bonus: how an improv exercise can make you a better leader.
Participating in the OPR & Sales and Recruiter Metrics Survey Made Easy
Thursday, February 17, 2022
With the survey now open, Mark Roberts, CEO of TechServe Alliance, and Brian Rickel, COO, Profit Planning Group, will provide an overview of the OPR survey and its value to management teams. Mark and Brian will discuss what type of data you need and how sharing the effort among the team can streamline the process. We will cover the added benefits of participation including receiving a customized report and tool to explore “what if” scenarios that will help you drive revenue and profitability while enabling us to produce the industry’s most comprehensive benchmarking analysis.
Current Industry Compensation Trends
Thursday, January 27, 2022
This webinar will focus on what many of us are seeing, hearing or feeling on the all important topic of compensation. We will start with a quick review of some basic “Best Practices” then move to current trends including salary demands, the impact of remote work, parity between sales and recruiter plans, accountability challenges, do’s and don’ts to consider and other thoughts & ideas on how to approach effective plans. The session will be hosted by Tom Nunn, an industry expert on compensation and who has done numerous sessions on the topic. There will be plenty of time for Q&A so be prepared with yours and consider sending some to TechServe in advance!
Differentiate to Attract, Hire, and Retain the Best Internal Team
Thursday, January 13, 2022
Finding the best talent to work in your offices has become more challenging than ever. So how do you attract & retain Recruiters and Account Executives who will enhance your bottom line? During this year’s Owner’s Summit, this was one of the main topics of discussion. Individuals who are considering our Profession too often think all Contract Staffing Firms are alike. You and I both know that all firms are NOT created equal. So how do you set yourself apart? What is most important to your internal employees? How do you retain your tenured staff?
Avoiding the Pitfalls: Common Compliance Mistakes IT Staffing Companies Often Make
Tuesday, October 12, 2021
It’s always best to prevent a problem before it becomes a problem, yet many IT Staffing companies do just the opposite. Sitting tight until your company faces a regulatory audit before actually taking the time to review and improve your compliance policies and procedures could prove to be problematic. Compliance is something that applies to the IT Staffing Industry, no matter what their size is. While many IT Staffing Firms should have some sort of compliance strategy mapped out, not many know how to integrate these processes and strategies to ensure profitability & operational efficiency. Though compliance planning requires a lot of time and energy to address, if not properly addressed, these compliance mistakes can cost millions of dollars. Despite their best efforts, companies frequently make the same mistakes when it comes to a thorough and effective compliance strategy. Our team of IT Staffing veterans will walk through the common mistakes they have seen and how they addressed these to ensure complete compliance.
You Can Reduce Problem Areas that Sabotage Your Deals
Thursday, October 07, 2021
There is nothing more frustrating than no shows, no starts, offer turndowns or candidates who don’t work out or quit before their assignment is completed. This is a candidate-driven market and as a result these areas are increasing. You have two choices, you either accept that these problems will continue to sabotage your deals, or you change the way you work your desk and dramatically reduce these problem areas. Barb will share specific solutions for: 1) No Shows 2) No Starts/Offer Reject 3) Fall-Offs 4) Counteroffers 5) Candidates who extend their contract
#BeHeard: Critical Communication Skills for Women in the Workplace
Thursday, September 23, 2021
In a world of MANsplaining, MANterruptions, and BROpropriation how do you make sure your voice is heard? This webinar will take a deep dive into the critical communications skills women need in the workplace and how to use those skills to earn a seat at the table, and keep it.
State of the Industry: A Quarterly Executive Webinar Series
Tuesday, September 14, 2021
The State of the Industry quarterly webinar series provides an overview of the latest developments in the IT & Engineering Staffing and Solutions Industry. Hosted by TechServe CEO Mark Roberts and featuring veteran industry analyst and investment banker Jim Janesky, these quarterly presentations cover key industry trends, metrics and drivers. The webinar will include the latest public company performance, provides an update on important developments in government affairs, features highlights of the ever-expanding portfolio of TechServe research, and offers current industry growth projections.
What High Profit IT & Engineering Staffing Firms Know – Lessons from the OPR
Tuesday, August 31, 2021
The newly released Operating Practices Report and Sales & Recruiters Metric Report compiled by TechServe Alliance has some great lessons for anyone running a staffing company. In this webinar, Rick Carlson, Director of TechServe’s Sales & Recruiting Management Program will address the important measurements that drive the most profitability from your company. Specifically, he will reveal key performance indicators and examine how those KPI's impact the differences that result in "High Profit Firms" delivering nearly twice as much profit as "Typical Firms" from virtually identical GP$.
Who Is Your Employee? Independent Contractor Classification for IT Staffing Firms
Tuesday, July 20, 2021
For some time now, classifying workers as independent contractors has been under attack by many states. While the prior administration looked to ease the burden of employers proving valid independent contractor relationships at the federal level, the new administration appears to be more in line with states that have followed the more stringent ABC Test (most prominently, California). Due to the high demand and low-supply of high-level IT professionals, consultants have a lot of leverage in dictating how they prefer to be classified (W-2 vs. independent contractor). In this webinar, we will touch on some of the many different independent contractor classification tests employers face both at the federal and state levels, provide insight on how to navigate these tests, and potential ramifications for violations.
Attract Top Talent Faster & Triple Referrals
Tuesday, July 13, 2021
The market is candidate driven which means you should change your approach with candidates. They are being bombarded by calls from recruiters and feel we all sound alike. They are not responding to email, voice mail or InMail so how do you get them to respond to you? This session will cover: 1) What to accomplish prior to making recruiting presentations 2) Recruiting presentations that result in hits 3) Voice mail and InMail messages that get returned 4) Goals in Recruiting 5) Six words to dramatically improve recruiting results 6) Triple candidate referrals
Automation in Practice: A Real-World Case Study
Tuesday, June 22, 2021
TechServe Executive Interview Series where thought leaders share industry insights. You may conceptually understand the potential for automation—but what does it look like in practice? And what is required to achieve the promise and ROI when implementing automation tools? Mark Roberts, TechServe Alliance CEO, Vinnie Devoe, Director of Business Applications at Signature Consultants and Jason Heilman, Senior Vice President, Product - Automation & AI at Bullhorn will have a candid discussion and explore how Signature Consultants has successfully leveraged automation for engagement throughout the candidate life cycle.
State of the Industry: A Quarterly Executive Webinar Series
Thursday, June 17, 2021
The State of the Industry quarterly webinar series provides an overview of the latest developments in the IT & Engineering Staffing and Solutions Industry. Hosted by TechServe CEO Mark Roberts and featuring veteran industry analyst and investment banker Jim Janesky, these quarterly presentations cover key industry trends, metrics and drivers. The webinar will include the latest public company performance, provides an update on important developments in government affairs, features highlights of the ever-expanding portfolio of TechServe research, and offers current industry growth projections.
State of the IT M&A Market: Perspectives from Buyers & Sellers in the Market
Thursday, June 10, 2021
A panel of industry M & A veterans will discuss the state of the IT Staffing M&A market – sharing their perspectives as buyers and former sellers in the Market. Topics will include – 1) an assessment of the current market including activity levels and valuations; 2) entering the market from a buyer and seller’s perspective; 3) finding a partner from a buyer and seller’s perspective; 4) the keys to diligence from a buyer and seller’s perspective 5) structuring the deal from a buyer and seller’s perspective. Our panelist will walk you through all the key decisions that buyers and sellers must make along the way to a successful merger or acquisition.
Employing Consultants in Multiple States: A Practical Approach to Balancing Tax Compliance Costs & Risks
Thursday, June 03, 2021
Sponsored by UHY. Even before the great geographic dispersion of internal employees and consultants triggered by the pandemic, IT and engineering staffing firms have commonly had a large percentage of their workforces working in multiple states. While a few firms have been rigorously compliant, many others have placed consultants in states without giving a thought to their state and local tax obligations. Taking a pragmatic approach, the tax experts at UHY with deep staffing firm experience offer recommendations on how to reasonably balance the cost of multi-state compliance and the risks.
5 Messaging Mistakes You Must Fix Today in Your Staffing Business
Thursday, May 13, 2021
The data doesn't lie: In 2021, 90% of professionals screen their phone calls and don't pick up an unknown number. Sales messaging matters more than ever before, and your team's emails are your most powerful tool to create sales and positive change in your business. A single email has the power to close a deal, get a job order, attract a passive or in-demand candidate, and increase your visibility. Good sales messaging is no longer a "nice to have" in the staffing process, it's a NON-NEGOTIABLE - the recruiting and sales process cannot start without it. Bad messaging kills your sales. Good messaging makes you money in your staffing business. In this webinar, we'll answer the question: Are you making these 5 writing mistakes in your staffing business?
The New TechServe Alliance M&A Marketplace: A Better Way to Value, Buy & Sell IT & Engineering Staffing Firms
Tuesday, May 11, 2021
For larger firms, the options to exit are straight-forward and plentiful. Sign-up with one of the many traditional investment bankers for a retainer of $10,000 a month and pay a success fee starting at $250,000. But what about buyers and sellers of firms where the traditional fee structure doesn’t make sense? We will kick-off the presentation with a primer on how firms are typically valued and the legal aspects of a M&A transaction. We will then provide an overview of “Marketplace” process which significantly expands opportunities for both buyers and seller of IT & Engineering Staffing firms while dramatically lowering transaction costs. We will conclude with an update on the extraordinary response the program has received to date.
Prospecting in Challenging Times
Thursday, May 06, 2021
Prospecting continues to be one of the most important ways to grow our business. Whether it is with brand new clients or existing ones, it remains a challenge that has only been exacerbated by the pandemic. Prospects have been relegated to a work from home environment that makes every day functions ever more difficult to perform. It’s hard enough to talk with managers where we already do business, so building relationships and getting “added” as a newly approved vendor is a monumental task. But it can, and is, being done. The key is maintaining a vigilant and measured approach. In this webinar, we will review some traditional methods of prospecting but more importantly, will examine some unique methods and tactics that can help improve your results to drive new business.
What to Expect from a Biden Administration and How to Minimize Your Tax Liability
Thursday, April 29, 2021
With the executive and legislative branches wholly controlled by Democrats, the shift in party control is bringing a significant change in tax policy proposals. While many of the most progressive policy proposals face resistance, there is considerable pressure to increase taxes on businesses and the affluent. In practical terms, what does this mean for staffing owners and executives? What can you do about it? In this webinar, tax experts with deep staffing firm experience will offer their insights on likely changes to tax policy and actions you should take now to minimize your tax burden in the future.
The American Rescue Plan, the ACA and Your Health Benefits Strategy: What IT & Engineering Staffing Companies Need to Do Now
Thursday, April 22, 2021
In March 2021, Congress enacted and the President signed the historic American Rescue Plan legislation which made significant changes to the Affordable Care Act. After providing an overview of the key changes to the ACA and their implications, the panelists will address what coverage is required to avoid ACA penalties, the advantages of Individual Coverage Health Reimbursement Arrangements (ICHRAs), and an insider’s view of the health plan underwriting process. Join TechServe’s Health Benefits Program team, including its dedicated benefits advisor and partner Pendella, along with a health plan underwriter. Following the prepared presentation, there will be live Q&A with all panelists including the underwriter.
Be Productive, Not Just Busy
Thursday, April 08, 2021
There are thousands of recruiters, managers and owners who work incredibly hard, but the hours worked do not equate to their production, income or profits. This webinar will address the greatest time wasters for candidates, clients, and recruiters/account executives. More importantly it will provide you with solutions that will add hours to your day. Topics addressed include: 1) Ten Candidate time wasters with solutions 2) Ten Client time wasters with solutions 3) Ten Recruiter/A/E time wasters with solutions
Written Communication in 2021: How to Get a Fast Response When You Need It
Thursday, March 25, 2021
Henna Pryor, Executive Coach and Staffing & Sales Performance Trainer, will be leading a session on written communication, specifically around how to get a fast response using two modalities: 1) Text Messaging in Modern Staffing 2) Writing Irresistible Follow-Up Messages. In this new decade, written communication has become the power player in getting and keeping attention, and these tips will help ensure you never fall victim to someone going "dark" ever again.
Removing FEAR in a Sales Culture
Thursday, March 18, 2021
Casey Jacox and Jon Hunter will bring their nearly 50 years of combined sales & sales leadership experience to Tech Serve as they talk about key components in removing fear in the workplace. Too often, sales leaders get lost in the numbers' metrics or lost by managing up within the organization. Instead, we will share the science and the art on the benefits by leading through humility, vulnerability and creating an environment where the practice is encouraged. Casey and Jon will make you think and laugh, but most importantly, you will leave inspired to manage your team more effectively.
Advancing Women in IT & Engineering Staffing – A Candid Discussion
Monday, March 08, 2021
To assess where we stand today, we will showcase new findings from a recent study conducted by the Women Business Collaborative (WBC), in cooperation with the WBC Staffing Leadership Council of which TechServe is a member that will highlight gaps and opportunities to advance women in technology. We’ll parse out what it all means - Our panel of industry thought leaders will help us explore ways to accelerate diversity, equity and inclusion in IT & engineering. We’ll identify our #ChooseToChallenge action plans - To ensure strong forward momentum, we will align our plans with the International Women’s Day theme of “Choose to Challenge.” Every panelist and participant will identify their own personal challenge to encourage and promote a more equitable and inclusive world.
How the Pandemic Changed Technology Adoption Rates for IT & Engineering Staffing Firms
Thursday, February 25, 2021
2020 was a steep learning curve for the staffing & recruitment industry. With a contracting economy, a global pandemic, and a sudden shift to remote work, recruiters and hiring managers faced unprecedented challenges. And yet, some firms managed to survive—and even thrive—during this time of crisis. Their secret was simple: relying on technology. In this webinar, CEIPAL’s CMO, Peter Velikin, discusses key findings that show how the rate of technology adoption directly impacts the success of staffing firms.
State of the Industry: A Quarterly Executive Webinar Series
Thursday, February 18, 2021
Despite the arrival of approved vaccines, the pandemic continues to rage with an ongoing impact on the economy, labor markets, and businesses of all types including IT & engineering staffing firms. As an industry, where are we now and where are we going? Join TechServe CEO Mark Roberts and veteran industry analyst Jim Janesky as they explore the latest industry developments.
PPP Loan Forgiveness, Second Draw Loans & Employee Retention Credit: What’s New & What’s Changed?
Thursday, January 28, 2021
Subject matter experts with deep staffing industry experience will do a ‘deep dive’ on the changes to PPP Loan Forgiveness rules, requirements for second draw loans, and the expanded eligibility for the ERC.
The TechServe Alliance Health & Benefits Program: HRA Final 2020 Health Plan Webinar
Thursday, October 29, 2020
With ongoing uncertainty regarding the public health crisis and future economic conditions for the remainder of 2020 and 2021, owners and executives of IT & engineering staffing firms are closely evaluating all aspects of their business, including the costs and return on providing employee benefits. Don’t miss out on Part Three of our Health Plan Webinar Series where we’ll review strategic (and potentially cost-saving) Health Plan options that perhaps you haven’t considered yet.
TechServe Alliance Level Funded Health Plan
Thursday, October 08, 2020
It’s Renewal Time for Many Groups; New Options to Lower Costs and Improve Benefits If you are looking for ways to reduce your health plan costs while maintaining a traditional provider network, attend Part Two of our webinar series with a special focus on Level Funded Plans. You will learn more about the TechServe Alliance Level Funded Plan* that provides...
State of the Industry: A Quarterly Executive Webinar Series
Thursday, September 24, 2020
While the initial chaos triggered by the pandemic has subsided, it continues to have a profound impact on the economy, labor markets, and businesses of all types including IT & engineering staffing firms. As an industry, where are we now and where are we going?...
The TechServe Alliance Health & Benefits Program: Innovative Strategies That Drive Down Costs and Improve Benefits
Tuesday, September 22, 2020
Given the impact of the global pandemic and associated economic fallout, 2020 has been a challenging year for most IT & engineering staffing firms. With ongoing uncertainty regarding the public health crisis and future economic conditions for the remainder of 2020 and 2021, owners and executives are closely evaluating all aspects of their business, including the costs and return on providing employee benefits...
The Taxman Giveth:  The Tax Benefits of the CARES Act
Thursday, September 10, 2020
In response to the COVID-19 pandemic, Congress enacted a series of measures to offset the devastating financial impact on businesses. While most of the focus on the CARES Act has been around the PPP loan program, buried within the federal relief bill are a number of significant tax benefits. After providing an overview of these provisions, accountants with deep staffing firm experience will outline the planning required to take full advantage of these benefits in order to reduce your tax burden.
Roadmap for Returning to the Office and Our “New Normal”: How to Effectively Manage and Mitigate Risk
Tuesday, September 01, 2020
Is your firm prepared to navigate the complexities and emerging issues around “office re-entry” during the COVID-19 pandemic? What are the real risks? In this webinar, experts from Hanover Insurance Group, TechServe Alliance's insurance program partner, will share a roadmap to help owners, executives and managers of IT & engineering staffing firms manage and mitigate risk in an environment fraught with uncertainty. Discussion topics will include...
PPP Loans Round 1 (and a Round 2?): An Update
Thursday, August 27, 2020
How likely is Congress to approve a second round of Payroll Protection Program loans? What are the eligibility criteria being considered and how do they differ from the Round 1? What is the latest guidance around forgiveness of PPP loans that have already been disbursed? During this webinar, government affairs, legal and accounting experts will share the latest developments on the PPP loan program, the centerpiece of the federal response to offset the devastating economic impact on small businesses precipitated by the COVID-19 pandemic.
Being an Elite Seller in the Eyes of Your Customer
Tuesday, August 25, 2020
Learn from Casey Jacox, a 20-year staffing and services veteran from KForce, and current Sales & Leadership coach at Winning The Relationship. In this webinar, he will discuss the importance of internal and external sales messaging. When clarity of your offering is present, great things will be accomplished with your customers and your team will begin to produce at higher levels. In this session, you will learn...
Business Development in Our New Normal Innovative Approaches for IT & Engineering Staffing Firms
Thursday, August 13, 2020
If prospects are not returning your calls, won’t set up sales appointments, and ignore your efforts to reach out to them, how do you convert prospects into clients? Companies need people to stay in business and are hiring more contractors and direct hires. If they’re not hiring from you, they’re using your competitors...
Understanding the Cloud for IT & Engineering Staffing
Thursday, July 16, 2020
Recruiters and AEs are not IT talent, but they are challenged every day to connect with those that are and they must stay current in the skills needed by their clients. Cloud computing is one of the hottest skills being sought today. Understanding the Cloud for Staffing webinar will provide a deeper contextual understanding of the various ‘pieces’ of the Cloud and allow your team to feel more comfortable and educated on the nuances...
Future of Work - Ways COVID-19 Will Impact the Next-Generation Workforce
Tuesday, July 14, 2020
Join Ryan Jenkins, an internationally-recognized keynote speaker, generations expert, and former TechServe Keynote speaker. For over 8 years, he has been helping organizations gain clarity around Millennials and Generation Z so professionals can effectively work and lead across generations. Ryan will share with TechServe Alliance how COVID-19 has reoriented our relationships with work, technology, communication, staffing, and so much more...
Driving Diversity in Tech Through Recruiting
Thursday, July 09, 2020
We as a society and as organizations are at a crossroads in our history. We all must ask ourselves: How will I leverage my talent and resources in this moment? Will I do nothing and maintain the status quo or am I willing to drive change through meaningful action and allocation of my resources?
State of the Industry: A Quarterly Executive Webinar Series
Thursday, June 25, 2020
While the initial chaos triggered by the pandemic has subsided, it continues to have a profound impact on the economy, labor markets, and businesses of all types including IT & Engineering Staffing firms. As an industry, where are we now and where are we going?
KPIs for the “New Normal”: Effectively Managing Team Performance in a Post-Covid World
Tuesday, June 23, 2020
The most successful IT & Engineering Staffing firms have enthusiastically embraced the business adage “you get what you measure.” For most firms, managing by metrics has never been more important given the dependence on remote work and operating virtually. However, given the massive disruption triggered by the pandemic, are long-standing KPIs still valid? If not, what metrics should be managed in a post-COVID world?...
Lowering Costs and Maximizing Value From Your Employee Benefits Spend
Tuesday, June 16, 2020
After wages, employee benefits are one of the most significant expense categories for IT & Engineering Staffing firms. Despite its significance and impact on profitability, few firms approach their benefits strategically - merely defaulting to what they did the prior year. Given the enormous pressure to reduce costs amidst the precipitous decline in sales activity triggered by the pandemic,...
The State of the IT Workforce Post-COVID-19 - A Candid Conversation with CIOs & IT Staffing Leaders (Jointly presented by SIM and TechServe Alliance)
Thursday, June 11, 2020
Before the coronavirus pandemic engulfed the nation, unemployment in IT was at historic lows. IT professionals in high demand skill sets typically had multiple job offers with many positions going unfilled. Has the crisis altered long-term trends? In this straight-talk conversation, the CEOs of the Society of Information Management (SIM) and TechServe Alliance co-facilitate a discussion between senior technology and IT staffing firm executives on the state of the IT workforce. Questions to be addressed include...
From Balance to Integration: Achieving Harmony between Work and Life in the time of COVID
Tuesday, June 09, 2020
Join Dana Look-Arimoto, founder of the executive coaching firm Phoenix⁵ and author of "Stop Settling, Settle Smart", as she guides you to reexamine work-life balance and create true integration in all aspects of your life. Drawing on wisdom from decades of leading corporations, teams, and individuals, participants of this session will learn simple and practical tips and tricks on how to make tradeoffs, and to adapt and overcome challenges in a way that makes sense for YOU!
Returning to the Office - The Great Debate
Thursday, June 04, 2020
Once the initial chaos triggered by the COVID-19 public health crisis subsided, no question has been more on the minds of owners and executives than: When and how (and for some, if) does the team return to the office? What is clear, not everyone agrees! Join us as four IT staffing executives share their perspective and decision-making approach for returning to the office. During the discussion,...
Technically Screening When You Are Not Technical
Tuesday, June 02, 2020
Recruiters will never be engineers. However, they can often be intimidated by engaging with software engineers when trying to qualify them for a specific role. Their resumes can be a blizzard of buzzwords and listening to them describe a technical process or project can be as frustrating as it is mysterious. This webinar will introduce ideas that will give your team - both sales and recruiters - concepts,...
Win the Relationship, Not the Deal – A Motivational Talk for Account Executives During Tough Times
Thursday, May 28, 2020
Learn from Casey Jacox, a 20 year staffing and services veteran from Kforce. During his time at Kforce, Casey grew and developed local and national accounts through different business cycles and industry downturns. Casey will share the top 5 areas to focus on right now. These are core fundamentals that don't provide a quick-hitting magic potion; however, they will be a key reminder of what is required for long-term success...
How to Lead Productive Sales Conversations in a Recessed Market
Thursday, May 14, 2020
With the COVID-19 outbreak, the IT staffing and services market has plummeted in just a few short months. IT staffing professionals are feeling the pain. As corporate America continues to put a freeze on hiring and cut budgets, sales cycles have stalled while discovering new opportunities grows more challenging each and every day. Engaging IT hiring managers in productive and meaningful sales conversations has never been more difficult.
The Changing Rules of the Game: Audits, Forgiveness & Taxability of PPP Loans
Monday, May 11, 2020
In the face of the unprecedented economic decline triggered by COVID-19, Congress enacted the Payroll Protection Program. To expedite the disbursement of the funds, the small business loan program was initially rolled out with only minimal official guidance. However, since the launch, the Administration has been dripping out new guidance that is in some cases fundamentally changing the rules - and there is more to come...
Leading an IT Staffing Firm in a Post-Pandemic World
Thursday, May 07, 2020
First it was elbow bumps. Then it was social distancing. Now we’re wondering how we’ll all navigate a post-pandemic world. Will handshakes become obsolete? Will meetings require bigger rooms? Will remote work become the norm? Questions like these will all eventually be answered as life evolves into our new normal. There are, however, deeper issues facing business leaders and a rare opportunity to look beyond the obvious impacts of this crisis...
The 5Cs: A Simple Framework to Help Remote Teams Navigate Change Successfully
Thursday, April 30, 2020
As a leader, navigating change means driving alignment, communication, and accountability across your organization, especially through this anxious and uncertain time. Now more than ever, staffing industry firm leaders need to ensure they are aligned and have the right communication, especially if you have remote employees.
Recruiters – What Should You Be Doing Right Now
Tuesday, April 28, 2020
There are results you can achieve right now that will benefit you, your candidates, your clients and your sales team. There is tremendous uncertainty and your candidates may be reevaluating their priorities. You will learn the specific actions that will provide you with the greatest return on your time and recruiting efforts, while working remote. Topics Barb Bruno will discuss are...
Managing Your Leadership EQ In Challenging Times
Friday, April 17, 2020
Times of high stress and uncertainty challenge the leader’s emotional state, impacting self-confidence, decision making and culture management. This 90-minute interactive session will support you to steady the ship as we deepen the leadership skills of emotional intelligence, triggers and the drama triangle. Participants emerge with not only clarity and confidence on how to surface, own and manage emotions, but also key skills to lift your team out of dysfunctional behavior that often accompanies mis-managed emotions.
Battening Down the Hatches: Fortifying Your Firm for the Economic Downturn
Tuesday, April 14, 2020
In response to the Covid-19 Pandemic, economic activity has slowed with some sectors coming to a full stop. Whether your firm immediately lost headcount or declining job orders or extended payment terms has you concerned about your firm’s future fortunes, there are specific actions you should be taking to financially fortify your firm and mitigate the impact. After kicking-off the discussion with a snapshot of what is happening among IT & engineering staffing firms, two industry veterans will explore the key metrics to monitor and offer recommendations on...
State of the Industry: A Coronavirus Interim Update
Thursday, April 09, 2020
While the full impact of the ongoing health and economic crisis on the IT & Engineering Staffing Industry is currently unknowable, we will explore a number of the most pressing issues confronting firm leaders. Where are we in the availability of federal financial relief? How are banks responding to these programs and otherwise meeting the financial needs of industry firms? What insights can we glean from prior downturns and how it can inform the path forward? Join us for this interim update followed by an opportunity for questions.
Deal Center Hotlist … Newly Released Feature in Response to the Crisis
Tuesday, March 31, 2020
Last November, we launched the Techserve Alliance Deal Center opportunity sharing platform. In response to the Coronavirus crisis, we worked with Gustav to accelerate the development of a basic Hotlist feature allowing member companies to partner with other TechServe member firms in redeploying consultants who may have suddenly come off of billing, become available because clients have delayed starts or even terminated all consultants.
Crisis-Driven Legislation & Employer Obligations: What It Means for Your Business
Thursday, March 26, 2020
Moderator: Mark Roberts, CEO, TechServe Alliance Julie Strandlie, Government Affairs Representative, TechServe Alliance Claire Deason, Shareholder, Littler Diane Kimberlin, Shareholder, Littler
Operating Virtually and Effectively Leveraging Technology
Wednesday, March 25, 2020
Scott Grausnick, CEO, Harbinger Partners Maurice Fuller, Founder, StaffingTec
Managing Your Sales and Recruiting Team During a Time of Disruption
Tuesday, March 24, 2020
Scott Aicher, VP of IT Solutions, Belcan; President, TechServe Alliance Board of Directors Barb Bruno, Founder, Good as Gold Training; Co-Developer, TechServe Alliance Certification Program Rick Carlson, Sales & Recruiting Management Program Director, TechServe Alliance; Founder/President, Harvyst Consulting Partners
Top 10 Staffing Technology Trends
Tuesday, March 17, 2020
Join us for this fast-moving webinar with StaffingTec Founder Maurice Fuller. Maurice will outline the top technology trends that will shape the staffing industry during the 2020-23 timeframe.
Overtime Violations Lurking in Your Company: The Five Most Misclassified Jobs Under the FLSA
Thursday, March 12, 2020
The Department of Labor’s New Overtime Rule went into effect on January 1, 2020. As DOL enforcement reaches an all-time high, employees (and their lawyers) will be scrutinizing vulnerable positions for potential FLSA (and state law) violations more than ever. Join former DOL WHD Administrator and ComplianceHR VP Tammy McCutchen and ComplianceHR CEO Lori Brown as they discuss...
Artificial Intelligence in Recruiting - An Industry Report
Tuesday, March 10, 2020
Over the past several years, artificial intelligence has transformed multiple industries by providing the ability to gain previously unreachable insights through near instant analysis of massive amounts of data. Structurally, the staffing industry is a great fit for many of the modern AI technologies—searching from millions of résumés and large volumes of unstructured data, matching to vital but imperfectly written job descriptions, and meeting continuously changing requirements...
Technical Interviews: Stop the Awkward, Start the Conversation
Thursday, March 05, 2020
One of the biggest challenges we face as recruiters is engaging meaningfully with technical candidates. Not only does it feel like we are speaking a different language than these candidates, the standard recruiting tools don’t support us with these conversations. To deliver true value to our clients, we need to be able to assess and speak to a candidate’s technical experience and match with an open role, not just keyword match from the resume.
How to Provide Speed, Quality, and Price While Maintaining Profitability in IT Staffing
Thursday, February 27, 2020
Never in the history of staffing has it been so overpopulated with competitors -- there are nearly 19,000 staffing companies of which 10,000 have an IT component. If you and your team want to prove worthiness to be included in the vendor selection process, you need to calculate and present data driven evidence of your ability to provide at a level that returns demonstrable value to your clients.
Introduction to the TechServe Deal Center Powered by Gustav
Thursday, January 23, 2020
TechServe recently launched the Deal Center, a member-to-member online partnering platform powered by Gustav. Join Gustav's co-founder Jan Jedlinski and TechServe CEO Mark Roberts for a live demo of the Deal Center and learn how you can share your open opportunities and place your available candidates through a trusted community of partners.
State of the Industry: A Quarterly Executive Webinar Series
Tuesday, December 10, 2019
The State of the Industry quarterly webinar series provides an overview of the latest developments in the IT & Engineering Staffing and Solutions Industry. Hosted by TechServe CEO Mark Roberts with industry veteran Jim Janesky, these quarterly presentations will cover key industry trends, metrics and drivers.
State of the Industry: A Quarterly Executive Webinar Series with 2019 OPR Insights
Thursday, June 20, 2019
The State of the Industry quarterly webinar series provides an overview of the latest developments in the IT & Engineering Staffing and Solutions Industry. Hosted by TechServe CEO Mark Roberts with industry veteran Jim Janesky, these quarterly presentations will cover key industry trends, metrics and drivers.

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Please contact us at (703) 838-2050 or staff@techservealliance.org.