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2020 Webinar Series



Technically Screening When You Are Not Technical

Date: Tuesday, June 2, 2020
Time: 12:30 PM - 1:30 PM ET
Speaker: Mark Knowlton, CEO & Founder, TechScreen

Recruiters will never be engineers. However, they can often be intimidated by engaging with software engineers when trying to qualify them for a specific role. Their resumes can be a blizzard of buzzwords and listening to them describe a technical process or project can be as frustrating as it is mysterious. This webinar will introduce ideas that will give your team - both sales and recruiters - concepts, approaches and methods that will help elevate their level of engagement with their respective audiences. Among the topics we will cover:

  • Specific questions you can ask a candidate or manager that extracts technical details without getting bogged down in the weeds. We will give you the questions and guidance on what to expect in the answers.
  • A methodology designed specifically on how to make sense of a jargon-filled resume and how to gain insight into what a candidate does
  • Technical concepts and architecture in a simple way that relates to simple analogies
Join TechScreen CEO and Founder Mark Knowlton in a session meant to help lift the fog that shrouds IT topics. Attendees will walk away with real strategies to get deeper engagement with candidates and hiring managers.

Returning to the Office - The Great Debate

Date: Thursday, June 4, 2020
Time: 12:30 PM - 1:30 PM ET
Moderator: Mark Roberts, CEO, TechServe Alliance
Panelists: Scott Valentine, Director of Corporate Services, Matlen Silver
Bobby Brown, Senior Vice President & General Counsel, Signature Consultants
Sioux Logan, Co-Founder, & President, RedStream Technology
John Bemis, Founder & President, Benchmark IT

Once the initial chaos triggered by the COVID-19 public health crisis subsided, no question has been more on the minds of owners and executives than: When and how (and for some, if) does the team return to the office? What is clear, not everyone agrees! Join us as four IT staffing executives share their perspective and decision-making approach for returning to the office. During the discussion, we will explore how each firm weights the varying factors such as productivity while remote, team member preference, the ability to maintain physical distance in accessing the office and within the workspace among other considerations. Given any decision raises a host of legal issues, we will also explore ways to mitigate your risk.

From Balance to Integration: Achieving Harmony between Work and Life in the time of COVID

Date: Tuesday, June 9, 2020
Time: 4:00 PM - 5:00 PM ET
Speaker: Dana Look-Arimoto, Founder, CEO, Phoenix⁵

Join Dana Look-Arimoto, founder of the executive coaching firm Phoenix⁵ and author of "Stop Settling, Settle Smart", as she guides you to reexamine work-life balance and create true integration in all aspects of your life. Drawing on wisdom from decades of leading corporations, teams, and individuals, participants of this session will learn simple and practical tips and tricks on how to make tradeoffs, and to adapt and overcome challenges in a way that makes sense for YOU!

The State of the IT Workforce Post-COVID-19 - A Candid Conversation with CIOs & IT Staffing Leaders
(Jointly presented by SIM and TechServe Alliance)

Date: Thursday, June 11, 2020
Time: 12:30 PM - 1:45 PM ET
Co-moderator: Mark Taylor, CEO, SIM
Mark Roberts, CEO, TechServe Alliance
Panelists: TBA

Before the coronavirus pandemic engulfed the nation, unemployment in IT was at historic lows. IT professionals in high demand skill sets typically had multiple job offers with many positions going unfilled. Has the crisis altered long-term trends? In this straight-talk conversation, the CEOs of the Society of Information Management (SIM) and TechServe Alliance co-facilitate a discussion between senior technology and IT staffing firm executives on the state of the IT workforce.  Questions to be addressed include:

  • Is the IT talent crisis over?
  • Long-term, will demand for IT professionals again exceed supply? Will the skill set mix change as the economy improves?
  • Will remote work continue to be embraced once health concerns subside?
  • Given the disruption of international supply chains and the lack of reliability in ‘working from home’ in many countries, will some companies bring IT work back onshore?
Join us for this engaging virtual discussion with industry leaders sharing their perspective on the IT talent landscape amidst the worst public health crisis in a century.

Lowering Costs and Maximizing Value From Your Employee Benefits Spend

Date: Tuesday, June 16, 2020
Time: 12:30 PM - 1:30 PM ET
Presented by: Mark B. Roberts, CEO, TechServe Alliance
Bob Gaydos, CEO/Founder, Pendella

After wages, employee benefits are one of the most significant expense categories for IT & Engineering Staffing firms. Despite its significance and impact on profitability, few firms approach their benefits strategically - merely defaulting to what they did the prior year. Given the enormous pressure to reduce costs amidst the precipitous decline in sales activity triggered by the pandemic, we will explore a range of strategies to reduce costs while maximizing the ROI on your benefit spend. Asking such questions as:

  • Is you current benefit portfolio and contribution approach best aligned with your business goals?
  • Do your benefits effectively meet the needs of both your internal team and consultants?
  • Are there ways to improve your benefits ROI?
We will also provide an overview of a range of benefit solutions being developed by TechServe Alliance and its partner Pendella to specifically meet the needs of IT & Engineering staffing firms.

KPIs for the “New Normal”: Effectively Managing Team Performance in a Post-Covid World

Date: Tuesday, June 23, 2020
Time: 12:30 PM - 1:30 PM ET
Moderator: Barb Bruno, President, Good as Gold Training
Panelists: Tom Nunn, President, Tom Nunn Consulting
Chris Walters, Senior Vice President, LRS Consulting Services
Jeb Corley, Managing Director - IT Division, Medix

The most successful IT & Engineering Staffing firms have enthusiastically embraced the business adage “you get what you measure.” For most firms, managing by metrics has never been more important given the dependence on remote work and operating virtually. However, given the massive disruption triggered by the pandemic, are long-standing KPIs still valid? If not, what metrics should be managed in a post-COVID world? Join veteran IT staffing executives and leading industry consultants as they explore the KPIs and managing for the “New Normal.”

State of the Industry: A Quarterly Executive Webinar Series

Date: Thursday, June 25, 2020
Time: 12:30 PM - 1:30 PM ET
Presented by: Mark B. Roberts, CEO, TechServe Alliance
Jim Janesky, Senior Advisor, Peapack- Gladstone Bank Corporate Advisory Group

While the initial chaos triggered by the pandemic has subsided, it continues to have a profound impact on the economy, labor markets, and businesses of all types including IT & Engineering Staffing firms.  As an industry, where are we now and where are we going?

Join TechServe CEO Mark Roberts and veteran industry analyst Jim Janesky as they explore the latest industry developments including updates on federal financial relief, key metrics and company performance. The presentation will conclude with our assessment of the path forward including our latest industry projections with insights gleaned from prior downturns. Following the prepared presentation, there will be an opportunity for questions.

TechServe Members login here to register. 

Following the prepared presentation, there will be an opportunity for questions. TechServe member firms have free access to all webinars. 

Non-members may participate for $195 per webinar. Please contact Lori Fitzsimon at 703-838-2050 x 109 or by email at fitzsimon@techservealliance.org.

All TechServe Alliance webinars qualify for CE credits for the TechServe Alliance Certification Program.

Certification Webinar Series


This series of one hour monthly training programs is an excellent opportunity for Account Executives and Recruiters to learn actionable tips and tangible takeaways, and also helps to prepare for the TechServe certification exam.


TechServe member firms have free access to all webinars. Non-members may participate for $195 per webinar. All TechServe Alliance webinars qualify for CE credits for the TechServe Alliance Certification Program.


 *All webinars qualify for 1.0 pt. each of continuing education credit hours toward the TechServe Alliance CPSR & CPSAE certifications. Find out more about continuing education credits here.
**You do not need to be registered for the certification exam to participate in this webinar. We encourage all Account Executives & Recruiters to participate.

***Each member company has complimentary access to every webinar for one location (one internet and telephone connection); there are no restrictions on the number of attendees that attend the webinar at that location. Access for additional locations may be purchased at the member discounted rate of $75.

Session topics are subject to change.

Isn't It Time for Certification?

Click here to learn more about certification or email us at certification@techservealliance.org