TechServe Alliance produces the IT & engineering staffing and solutions industry’s foremost benchmarking reports. Offering deep insight into the numbers and practices that drive business performance, these reports are important tools for you to measure, analyze and improve your operations.
The 2021 Operating Practices Report (“OPR”), highlights a number of long-standing and newly emerging industry trends:
- While top line revenue in 2020 contracted for the first time in over a decade, profitability surged to historic levels
- High profit firms were far more effective in controlling costs–particularly costs associated with internal staff
- While VMS/MSP accounts generated lower GM and bottom-line profitability, they were far more resilient in maintaining top line revenue than firms that focused on direct client relationship business
- Firms are reducing their real estate footprint; remote work for both internal teams and billable consultants is here to stay