Operating Practices Report

TechServe Alliance produces the IT & engineering staffing and solutions industry’s foremost benchmarking reports. Offering deep insight into the numbers and practices that drive business performance, these reports are important tools for you to measure, analyze and improve your operations.

The just released 2021 TechServe Alliance Operating Practices Report (“OPR”), highlights a number of long-standing and newly emerging industry trends:

  • While top line revenue in 2020 contracted for the first time in over a decade, profitability surged to historic levels
  • High profit firms were far more effective in controlling costs–particularly costs associated with internal staff
  • While VMS/MSP accounts generated lower GM and bottom-line profitability, they were far more resilient in maintaining top line revenue than firms that focused on direct client relationship business
  • Firms are reducing their real estate footprint; remote work for both internal teams and billable consultants is here to stay

The 2021 TechServe Alliance Operating Practices Report is now available

The OPR provides the essential data to successfully manage your firm in a rapidly changing environment — insights related to key industry trends, some long-standing and others newly arising out of the COVID-19 pandemic:

  • The Future of Brick & Mortar Offices
  • Remote Work Trends for Internal Staff & Consultants
  • Metrics on Virtual Client Meetings
  • Benchmarking time-to-submit, time-to-interview, time-to-decision, time-to-fill
  • Gross Margin & Bottom-line Profitability Based on Size
  • Gross Margins and Close Rates associated with Direct Client Relationship, VMS/MSP with Hiring Manager Contact, and VMS/MSP Without Hiring Manager Contact
  • SG&A Expenses—what areas of expense control help drive higher profitability
  • Performance Expectations & Compensation for Sales & Recruiters at Three Levels of Experience
  • Benefits Offered for Internal Staff, Hourly and Salaried Consultants
  • Industry Trends such as client policies on the use of H-1Bs, multi-tier arrangements, and consultant tenure restrictions
  • and much more!

The Sales and Recruiter Metrics Report (SMR) will be available soon. You may pre-order the SMR by purchasing the OPR & SMR package now – it will be sent to you upon release.

  • View Reports Pricing
    Member Non-Participant Member Participant
    Operating Practices Report $650 FREE
    Sales & Recruiter Metrics $350 FREE
    Complete Reports $895 FREE
    Non-Member Non-Participant Non-Member Participant
    Operating Practices Report $1495 $750
    Sales & Recruiter Metrics $595 $375
    Complete Reports $1995 $995