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Providing the Essential Data to Measure, Analyze, and Drive Your Firm Toward Greater Growth and Profitability

The 2020 TechServe Alliance Operating Practices and Sales & Recruiter Metrics Survey is now closed.

The resulting reports cover every aspect of your firm’s operations, offering deep insight into the numbers and practices that drive growth and profitability – essential tools for you to measure, analyze and improve your business.

For 2020, we have enhanced the survey to capture metrics on:
Consultant Ghosting 
Early Stops 
Time to Submit 
Time to Fill 
LinkedIn Spend & Effectiveness 
Talent Acquisition Technology Spend
Expanded Benchmarking on Benefits for Internal Staff & Consultants 

As an added enhancement and to maximize the relevance of the data as a business planning tool, we have augmented the survey with supplemental questions (that will be captured by phone) to gauge the impact of the COVID-19 crisis on IT & Engineering Staffing firms and the future outlook for the industry.


In return for participating, TechServe Alliance members receive at NO COST:

  • The 2020 Operating Practices and Sales & Recruiter Metrics Reports
  • Custom Performance Analysis - a confidential report sent directly to you comparing your firm with similar participating firms. 
  • Profit Toolkit - an exclusive members-only online interactive tool to assist your financial planning and compare your firm with others.
  • This opportunity is available for members in good standing at the time the reports are released. 
Non-members who participate receive the following at a special non-member rate:
  • The 2020 Operating Practices and Sales & Recruiter Metrics Reports
  • Custom Performance Analysis - a confidential report sent directly to you comparing your firm with similar participating firms.

Member Non-Participant Member Participant
Operating Practices Report $650 FREE
Sales & Recruiter Metrics $350 FREE
Complete Reports $895 FREE

Non-Member Non-Participant Non-Member Participant
Operating Practices Report $1495 $750
Sales & Recruiter Metrics $595 $375
Complete Reports $1995 $995


Click here for insights on the 2019 TechServe Alliance Operating Practices Report.

About the TechServe Alliance Operating Practices (OPR) and Sales & Recruiter Metrics Reports

The TechServe Alliance OPR and Sales & Recruiter Metrics Reports are the only benchmarking analysis exclusively focused on the IT & engineering staffing industry. In addition to highlighting what the most successful industry firms do differently, the reports provide the metrics necessary to execute a data-driven strategy including:
  • Gross Margin & Bottom-line Profitability Based on Size
  • Gross Margins and Close Rates associated with Direct Client Relationship, VMS/MSP with Hiring Manager Contact, and VMS/MSP without Hiring Manager Contact
  • SG&A Expenses—what areas of expense control help drive higher profitability
  • Performance Expectations & Compensation for Sales & Recruiters at Three Levels of Experience
  • Benefits Offered for Internal Staff, Hourly and Salaried Consultants
  • Key Industry Trends such as client policies on the use of H-1Bs, multi-tier arrangements, and consultant tenure restrictions
If you have questions, please reach us at (703) 838-2050 or at staff@techservealliance.org.



Member Non-Participant Member Participant
Operating Practices Report $650 FREE
Sales & Recruiter Metrics $350 FREE
Complete Reports $895 FREE

Non-Member Non-Participant Non-Member Participant
Operating Practices Report $1495 $750
Sales & Recruiter Metrics $595 $375
Complete Reports $1995 $995


Member Non-Participant Member Participant
Operating Practices Report $650 FREE
Sales & Recruiter Metrics $350 FREE
Complete Reports $895 FREE

Non-Member Non-Participant Non-Member Participant
Operating Practices Report $1495 $750
Sales & Recruiter Metrics $595 $375
Complete Reports $1995 $995


Member Non-Participant Member Participant
Operating Practices Report $650 FREE
Sales & Recruiter Metrics $350 FREE
Complete Reports $895 FREE

Non-Member Non-Participant Non-Member Participant
Operating Practices Report $1495 $750
Sales & Recruiter Metrics $595 $375
Complete Reports $1995 $995