This website uses cookies.

Providing the Essential Data to Measure, Analyze, and Drive Your Firm Toward Greater Growth and Profitability

In light of COVID-19 developments, the deadline to complete the survey has been extended to April 7, 2020.

You are invited to participate in the 2020 TechServe Alliance Operating Practices and Sales & Recruiter Metrics Survey – the IT & engineering staffing and solutions industry’s foremost benchmarking analysis. The resulting reports cover every aspect of your firm’s operations, offering deep insight into the numbers and practices that drive growth and profitability – essential tools for you to measure, analyze and improve your business.

For 2020, we have enhanced the survey to capture metrics on:
Consultant Ghosting 
Early Stops 
Time to Submit 
Time to Fill 
LinkedIn Spend & Effectiveness 
Talent Acquisition Technology Spend
Expanded Benchmarking on Benefits for Internal Staff & Consultants 


About Submitting Your Survey:
Your Data is Kept Confidential. Profit Planning Group independently conducts this survey for TechServe Alliance. You send your data directly to them and they return your Profit Improvement Profile directly to you. TechServe Alliance never sees your data.


In return for participating, TechServe Alliance members receive at NO COST:

  • The 2020 Operating Practices and Sales & Recruiter Metrics Reports
  • Custom Performance Analysis - a confidential report sent directly to you comparing your firm with similar participating firms. 
  • Profit Toolkit - an exclusive members-only online interactive tool to assist your financial planning and compare your firm with others.
  • This opportunity is available for members in good standing at the time the reports are released. 
Non-members who participate receive the following at a special non-member rate:
  • The 2020 Operating Practices and Sales & Recruiter Metrics Reports
  • Custom Performance Analysis - a confidential report sent directly to you comparing your firm with similar participating firms.

Member Non-Participant Member Participant
Operating Practices Report $650 FREE
Sales & Recruiter Metrics $350 FREE
Complete Reports $895 FREE

Non-Member Non-Participant Non-Member Participant
Operating Practices Report $1495 $750
Sales & Recruiter Metrics $595 $375
Complete Reports $1995 $995


Click here for insights on the 2019 TechServe Alliance Operating Practices Report.

About the TechServe Alliance Operating Practices (OPR) and Sales & Recruiter Metrics Reports

The TechServe Alliance OPR and Sales & Recruiter Metrics Reports are the only benchmarking analysis exclusively focused on the IT & engineering staffing industry. In addition to highlighting what the most successful industry firms do differently, the reports provide the metrics necessary to execute a data-driven strategy including:
  • Gross Margin & Bottom-line Profitability Based on Size
  • Gross Margins and Close Rates associated with Direct Client Relationship, VMS/MSP with Hiring Manager Contact, and VMS/MSP without Hiring Manager Contact
  • SG&A Expenses—what areas of expense control help drive higher profitability
  • Performance Expectations & Compensation for Sales & Recruiters at Three Levels of Experience
  • Benefits Offered for Internal Staff, Hourly and Salaried Consultants
  • Key Industry Trends such as client policies on the use of H-1Bs, multi-tier arrangements, and consultant tenure restrictions
If you have questions, please reach us at (703) 838-2050 or at staff@techservealliance.org.



Member Non-Participant Member Participant
Operating Practices Report $650 FREE
Sales & Recruiter Metrics $350 FREE
Complete Reports $895 FREE

Non-Member Non-Participant Non-Member Participant
Operating Practices Report $1495 $750
Sales & Recruiter Metrics $595 $375
Complete Reports $1995 $995


Member Non-Participant Member Participant
Operating Practices Report $650 FREE
Sales & Recruiter Metrics $350 FREE
Complete Reports $895 FREE

Non-Member Non-Participant Non-Member Participant
Operating Practices Report $1495 $750
Sales & Recruiter Metrics $595 $375
Complete Reports $1995 $995


Member Non-Participant Member Participant
Operating Practices Report $650 FREE
Sales & Recruiter Metrics $350 FREE
Complete Reports $895 FREE

Non-Member Non-Participant Non-Member Participant
Operating Practices Report $1495 $750
Sales & Recruiter Metrics $595 $375
Complete Reports $1995 $995