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TechServe Alliance Members have access to all past webinar recordings and presentations. If you are a member, please sign in to our Online Learning Portal to view these materials.


Driving Diversity in Tech Through Recruiting

Thursday, July 9, 2020

We as a society and as organizations are at a crossroads in our history. We all must ask ourselves: How will I leverage my talent and resources in this moment? Will I do nothing and maintain the status quo or am I willing to drive change through meaningful action and allocation of my resources?

As it relates to technical recruiting, the tech industry is quite a homogeneous place. Of the professionals who work in tech, 72% are white, 83% are male and the average age is 29.

As recruiters and talent professionals we are professional builders of teams. If we don't first recognize the impact of bias (conscious or otherwise) in our recruiting process we will inadvertently perpetuate hiring bias at scale. It is our responsibility to be the drivers of change in this industry through focused strategies to attract, source, interview and place diverse technical talent.

The organizations that do the work to integrate a few key initiatives to the way they recruit and place diverse talent are delivering additional value to their clients, and differentiating their firms in the process.

In this session, learn how bias shows up in our work. Then learn what you can immediately implement to improve where and how you source a broad swath of technical candidates. We’ll cover:

  • Unconscious bias, how it impacts every aspect of the recruiting process, and how to combat it
  • Untapped candidate pools to source from – what is your diversity sourcing strategy
  • How to optimize job postings and outreach messages to improve your engagement rates
  • Interview processes that support diverse types of candidates – ensure your evaluation process isn’t creating false negatives that turn away solid candidates
Join talent strategist Alison Daley, CEO of Recruiting Innovation, as she shows you how to improve your diversity recruiting rates across the sourcing, recruiting and placement process.


State of the Industry: A Quarterly Executive Webinar Series

Thursday, June 25, 2020

While the initial chaos triggered by the pandemic has subsided, it continues to have a profound impact on the economy, labor markets, and businesses of all types including IT & Engineering Staffing firms. As an industry, where are we now and where are we going?

Join TechServe CEO Mark Roberts and veteran industry analyst Jim Janesky as they explore the latest industry developments including updates on federal financial relief, key metrics and company performance. The presentation will conclude with our assessment of the path forward including our latest industry projections with insights gleaned from prior downturns. Following the prepared presentation, there will be an opportunity for questions.


KPIs for the “New Normal”: Effectively Managing Team Performance in a Post-Covid World

Tuesday, June 23, 2020

The most successful IT & Engineering Staffing firms have enthusiastically embraced the business adage “you get what you measure.” For most firms, managing by metrics has never been more important given the dependence on remote work and operating virtually. However, given the massive disruption triggered by the pandemic, are long-standing KPIs still valid? If not, what metrics should be managed in a post-COVID world? Join veteran IT staffing executives and leading industry consultants as they explore the KPIs and managing for the “New Normal.” 


Lowering Costs and Maximizing Value From Your Employee Benefits Spend

Tuesday, June 16, 2020

After wages, employee benefits are one of the most significant expense categories for IT & Engineering Staffing firms. Despite its significance and impact on profitability, few firms approach their benefits strategically - merely defaulting to what they did the prior year. Given the enormous pressure to reduce costs amidst the precipitous decline in sales activity triggered by the pandemic, we will explore a range of strategies to reduce costs while maximizing the ROI on your benefit spend. Asking such questions as:

  • Is you current benefit portfolio and contribution approach best aligned with your business goals?
  • Do your benefits effectively meet the needs of both your internal team and consultants?
  • Are there ways to improve your benefits ROI?
We will also provide an overview of a range of benefit solutions being developed by TechServe Alliance and its partner Pendella to specifically meet the needs of IT & Engineering staffing firms.


The State of the IT Workforce Post-COVID-19 - A Candid Conversation with CIOs & IT Staffing Leaders
(Jointly presented by SIM and TechServe Alliance)

Thursday, June 11, 2020

Before the coronavirus pandemic engulfed the nation, unemployment in IT was at historic lows. IT professionals in high demand skill sets typically had multiple job offers with many positions going unfilled. Has the crisis altered long-term trends? In this straight-talk conversation, the CEOs of the Society of Information Management (SIM) and TechServe Alliance co-facilitate a discussion between senior technology and IT staffing firm executives on the state of the IT workforce. Questions to be addressed include:

  • Is the IT talent crisis over?
  • Long-term, will demand for IT professionals again exceed supply? Will the skill set mix change as the economy improves?
  • Will remote work continue to be embraced once health concerns subside?
  • Given the disruption of international supply chains and the lack of reliability in ‘working from home’ in many countries, will some companies bring IT work back onshore?


From Balance to Integration: Achieving Harmony between Work and Life in the time of COVID

Tuesday, June 9, 2020

Join Dana Look-Arimoto, founder of the executive coaching firm Phoenix⁵ and author of "Stop Settling, Settle Smart", as she guides you to reexamine work-life balance and create true integration in all aspects of your life. Drawing on wisdom from decades of leading corporations, teams, and individuals, participants of this session will learn simple and practical tips and tricks on how to make tradeoffs, and to adapt and overcome challenges in a way that makes sense for YOU!


Returning to the Office - The Great Debate

Thursday, June 4, 2020

Once the initial chaos triggered by the COVID-19 public health crisis subsided, no question has been more on the minds of owners and executives than: When and how (and for some, if) does the team return to the office? What is clear, not everyone agrees! Join us as four IT staffing executives share their perspective and decision-making approach for returning to the office. During the discussion, we will explore how each firm weights the varying factors such as productivity while remote, team member preference, the ability to maintain physical distance in accessing the office and within the workspace among other considerations. Given any decision raises a host of legal issues, we will also explore ways to mitigate your risk.


Technically Screening When You Are Not Technical

Tuesday, June 2, 2020

Recruiters will never be engineers. However, they can often be intimidated by engaging with software engineers when trying to qualify them for a specific role. Their resumes can be a blizzard of buzzwords and listening to them describe a technical process or project can be as frustrating as it is mysterious. This webinar will introduce ideas that will give your team - both sales and recruiters - concepts, approaches and methods that will help elevate their level of engagement with their respective audiences. Among the topics we will cover:

  • Specific questions you can ask a candidate or manager that extracts technical details without getting bogged down in the weeds. We will give you the questions and guidance on what to expect in the answers.
  • A methodology designed specifically on how to make sense of a jargon-filled resume and how to gain insight into what a candidate does
  • Technical concepts and architecture in a simple way that relates to simple analogies
Join TechScreen CEO and Founder Mark Knowlton in a session meant to help lift the fog that shrouds IT topics. Attendees will walk away with real strategies to get deeper engagement with candidates and hiring managers.


Win the Relationship, Not the Deal – A Motivational Talk for Account Executives During Tough Times

Thursday, May 28, 2020

Learn from Casey Jacox, a 20 year staffing and services veteran from Kforce. During his time at Kforce, Casey grew and developed local and national accounts through different business cycles and industry downturns. Casey will share the top 5 areas to focus on right now. These are core fundamentals that don't provide a quick-hitting magic potion; however, they will be a key reminder of what is required for long-term success. Join Casey Jacox, Founder of Winning the Relationship LLC, as he addresses how to achieve true Value (Vulnerability, Authenticity, Level Headed, Understanding, Empathy) with your team and your clients. Participants will leave with healthy reminders of key fundamentals on how to keep selling during this unique time.

Casey is now a sales coach and speaker. He also published the book, "WIN the RELATIONSHIP, not the DEAL" where he shares his core strategies salespeople should focus on to win relationships for the long term versus focusing on winning sales transactions. This will be an interactive session.


How to Lead Productive Sales Conversations in a Recessed Market

Thursday, May 14, 2020

With the COVID-19 outbreak, the IT staffing and services market has plummeted in just a few short months. IT staffing professionals are feeling the pain. As corporate America continues to put a freeze on hiring and cut budgets, sales cycles have stalled while discovering new opportunities grows more challenging each and every day. Engaging IT hiring managers in productive and meaningful sales conversations has never been more difficult.

Join Dan Fisher, Founder of Menemsha Group, a sales training provider for IT staffing and service firms, as he shares with us How to Lead Productive Sales Conversations in a Recessed Market. During this idea-packed webinar Dan will walk you through how to have productive and meaningful sales conversations with IT hiring managers including:

  • What to say to overcome the objection of “we have no budget and we’re not hiring”
  • What to say to disarm prospects and get them to open up and share information
  • What to say to create new sales opportunities and build a sales opportunity pipeline including how to uncover “latent pain” and “admitted pain”
  • What to say to speak like and position yourself as an authoritative thought leader
  • How to speak the language of your buyers (the only language that will get their attention during a recession)


The Changing Rules of the Game: Audits, Forgiveness & Taxability of PPP Loans

Monday, May 11, 2020

In the face of the unprecedented economic decline triggered by COVID-19, Congress enacted the Payroll Protection Program. To expedite the disbursement of the funds, the small business loan program was initially rolled out with only minimal official guidance. However, since the launch, the Administration has been dripping out new guidance that is in some cases fundamentally changing the rules - and there is more to come. During this webinar, government affairs, legal and accounting experts will share their insights on the rules as we know them now as well as how to effectively navigate the ongoing uncertainty surrounding the PPP loan program.


Leading an IT Staffing Firm in a Post-Pandemic World

Thursday, May 7, 2020

First it was elbow bumps. Then it was social distancing. Now we’re wondering how we’ll all navigate a post-pandemic world. Will handshakes become obsolete? Will meetings require bigger rooms? Will remote work become the norm? Questions like these will all eventually be answered as life evolves into our new normal. There are, however, deeper issues facing business leaders and a rare opportunity to look beyond the obvious impacts of this crisis. This is a chance to gain valuable insights that can make the difference between a return to business as usual and a leap forward to business reimagined. For instance:

  • On talent management: How can we re-engage the workforce and restore a sense of trust and stability?
  • On financial stewardship: What changes are needed to ensure a healthy balance between cash flow and profitability as dual stars of financial performance?
  • On leadership: What lessons can we borrow from our most effective leaders during the crisis to inspire and energize our teams every day?
With a dynamic panel of staffing industry executives weighing in, join Leslie Vickrey, Founder and CEO of ClearEdge Marketing, to explore some of the most important lessons we can all take away from our shared experience with the current crisis. The answers we identify can help us all define the post-pandemic workplace and succeed in a new business environment.


The 5Cs: A Simple Framework to Help Remote Teams Navigate Change Successfully

Thursday, April 30, 2020

As a leader, navigating change means driving alignment, communication, and accountability across your organization, especially through this anxious and uncertain time. Now more than ever, staffing industry firm leaders need to ensure they are aligned and have the right communication, especially if you have remote employees.

Join Rhythm Systems Co-founder, Cindy Praeger, as she shares innovative ways their mid-market clients are using the 5C framework to align their remote teams. This webinar will provide you with proven and practical tools you can implement right away to successfully navigate change.


Recruiters – What Should You Be Doing Right Now

Tuesday, April 28, 2020

There are results you can achieve right now that will benefit you, your candidates, your clients and your sales team. There is tremendous uncertainty and your candidates may be reevaluating their priorities. You will learn the specific actions that will provide you with the greatest return on your time and recruiting efforts, while working remote. Topics Barb Bruno will discuss are:
  • Differentiating from your competition
  • Pipeline the best talent
  • Talent not available for 3+ years
  • Sales leads
  • Nurturing candidates
  • Daily result goals


Managing Your Leadership EQ In Challenging Times

Friday, April 17, 2020

Times of high stress and uncertainty challenge the leader’s emotional state, impacting self-confidence, decision making and culture management. This 90-minute interactive session will support you to steady the ship as we deepen the leadership skills of emotional intelligence, triggers and the drama triangle. Participants emerge with not only clarity and confidence on how to surface, own and manage emotions, but also key skills to lift your team out of dysfunctional behavior that often accompanies mis-managed emotions.


Battening Down the Hatches: Fortifying Your Firm for the Economic Downturn

Tuesday, April 14, 2020

In response to the Covid-19 Pandemic, economic activity has slowed with some sectors coming to a full stop. Whether your firm immediately lost headcount or declining job orders or extended payment terms has you concerned about your firm’s future fortunes, there are specific actions you should be taking to financially fortify your firm and mitigate the impact. After kicking-off the discussion with a snapshot of what is happening among IT & engineering staffing firms, two industry veterans will explore the key metrics to monitor and offer recommendations on:
  • Effectively managing cash flow and profitability;
  • A methodology for stress testing your firm;
  • Developing a contingency plan in advance and preparing for a range of scenarios;
  • Why communicating early and often is critical.


State of the Industry: A Coronavirus Interim Update

Thursday, April 9, 2020

While the full impact of the ongoing health and economic crisis on the IT & Engineering Staffing Industry is currently unknowable, we will explore a number of the most pressing issues confronting firm leaders. Where are we in the availability of federal financial relief? How are banks responding to these programs and otherwise meeting the financial needs of industry firms? What insights can we glean from prior downturns and how it can inform the path forward? Join us for this interim update followed by an opportunity for questions.


Deal Center Hotlist … Newly Released Feature in Response to the Crisis

Tuesday, March 31, 2020

Last November, we launched the Techserve Alliance Deal Center opportunity sharing platform. In response to the Coronavirus crisis, we worked with Gustav to accelerate the development of a basic Hotlist feature allowing member companies to partner with other TechServe member firms in redeploying consultants who may have suddenly come off of billing, become available because clients have delayed starts or even terminated all consultants.

To hear more about this new Hotlist feature, join Mark Roberts, CEO, TechServe Alliance and Jan Jedlinski, Founder of Gustav to discuss the new Hotlist Feature. In this webinar, you will learn: Candidate Hotlist Features:
  • How to find available candidates from trusted TechServe members as well as tap a broader talent pool of non-members.
  • How to share your available vetted candidates with TechServe members and the broader Gustav community.
How you can use the Hotlist:
  • Search for skill sets and find available candidates for your open requirements.
  • Market your available bench candidates to TechServe members.
  • Market available candidates that you have interviewed and vetted but not placed.
  • Market candidates coming off of assignments soon.


Crisis-Driven Legislation & Employer Obligations: What It Means for Your Business

Thursday, March 26, 2020
  • Moderator: Mark Roberts, CEO, TechServe Alliance
  • Julie Strandlie, Government Affairs Representative, TechServe Alliance
  • Claire Deason, Shareholder, Littler
  • Diane Kimberlin, Shareholder, Littler
In addition to being a public health emergency, the coronavirus pandemic has wreaked havoc across the business landscape. From clients on the brink of financial disaster to the need to have your entire team work remotely, IT and engineering staffing firms are confronting an overwhelming number of challenges. In this third webinar of a three-part web series, we will cover what recent congressional action means for your firm, and provide an understanding of the new and ongoing obligations imposed on employers.


Operating Virtually and Effectively Leveraging Technology

Wednesday, March 25, 2020
  • Scott Grausnick, CEO, Harbinger Partners
  • Maurice Fuller, Founder, StaffingTec


Managing Your Sales and Recruiting Team During a Time of Disruption

Tuesday, March 24, 2020
  • Scott Aicher, VP of IT Solutions, Belcan; President, TechServe Alliance Board of Directors
  • Barb Bruno, Founder, Good as Gold Training; Co-Developer, TechServe Alliance Certification Program
  • Rick Carlson, Sales & Recruiting Management Program Director, TechServe Alliance; Founder/President, Harvyst Consulting Partners


Top 10 Staffing Technology Trends

Tuesday, March 17, 2020

Join us for this fast-moving webinar with StaffingTec Founder Maurice Fuller. Maurice will outline the top technology trends that will shape the staffing industry during the 2020-23 timeframe.

During this webinar, you’ll learn:
  • Which technologies pose the greatest threat to the future of your staffing business
  • How to leverage new technology to grow faster and operate more efficiently
  • What should be on your short, medium- and long-term technology roadmap
  • Why the 2020’s will be the decade of automation
  • How AI/ML and predictive analytics will impact IT/Engineering staffing
  • The emerging role of AR and VR in recruiting and staffing
  • Why you should plan for twice as much technological change this decade compared to the last


Overtime Violations Lurking in Your Company: The Five Most Misclassified Jobs Under the FLSA 

Thursday, March 12, 2020

The Department of Labor’s New Overtime Rule went into effect on January 1, 2020. As DOL enforcement reaches an all-time high, employees (and their lawyers) will be scrutinizing vulnerable positions for potential FLSA (and state law) violations more than ever. Join former DOL WHD Administrator and ComplianceHR VP Tammy McCutchen and ComplianceHR CEO Lori Brown as they discuss:
  • FLSA Exemption Basics
  • Understanding the “White Collar” Exemptions
  • The Big Five: 5 Most Misclassified Jobs
  • To Remediate or Reclassify
  • Using TechServe’s ComplianceHR Navigator OT tool to power your decision making


Artificial Intelligence in Recruiting - An Industry Report 

Tuesday, March 10, 2020

Over the past several years, artificial intelligence has transformed multiple industries by providing the ability to gain previously unreachable insights through near instant analysis of massive amounts of data. Structurally, the staffing industry is a great fit for many of the modern AI technologies—searching from millions of résumés and large volumes of unstructured data, matching to vital but imperfectly written job descriptions, and meeting continuously changing requirements. The ability to run millions of correlations and analyses, and then make data-driven decisions, can surely transform the industry for the better.

This webinar will share the results of a cross-continent industry study commissioned by CEIPAL which answer the following important questions about AI and the Staffing Industry:
  1. What are the drivers for adopting AI in the staffing industry?
  2. How does adoption vary by company size and geographic location?
  3. What are the first practical applications of AI for recruiting?
  4. What are the quantifiable benefits these early adopters are reaping?


Technical Interviews: Stop the Awkward, Start the Conversation

Thursday, March 5, 2020

One of the biggest challenges we face as recruiters is engaging meaningfully with technical candidates. Not only does it feel like we are speaking a different language than these candidates, the standard recruiting tools don’t support us with these conversations. To deliver true value to our clients, we need to be able to assess and speak to a candidate’s technical experience and match with an open role, not just keyword match from the resume.

In order to get different, and better, results we need to have a new approach to our technical interviews.

Join Alison Daley of Recruiting Innovation as she shares with you a new structure for your technical interviews. By applying tools directly from the software development process, Daley will show you how you can systematically learn about a candidate’s technical experience through leveraging Contextual Interviews and Journey Maps. Once you understand the methodology, you will be able to confidently engage with any type of technical person. Say goodbye to awkward conversations and hello to meaningful relationships with technical professionals.


How to Provide Speed, Quality, and Price While Maintaining Profitability in IT Staffing

Thursday, February 27, 2020

Never in the history of staffing has it been so overpopulated with competitors -- there are nearly 19,000 staffing companies of which 10,000 have an IT component. If you and your team want to prove worthiness to be included in the vendor selection process, you need to calculate and present data driven evidence of your ability to provide at a level that returns demonstrable value to your clients.

In this webinar, Rick Carlson, TechServe’s Sales & Recruiting Management Program Director, will show you how to better approach conversations with clients while providing speed, quality, and price during your placement process, all while maintaining profitability.

This webinar will address:
  1. The highly inefficient process of hiring contractors and how to show clients ways to improve.
  2. Why the current hiring process adds cost and can reduce the overall quality of candidates hired.
  3. Several ways to help clients manage talent while adhering to corporate guidelines for “length of stay.”
  4. How to provide speed, quality, price, and service while maintaining profitability.


Introduction to the TechServe Deal Center Powered by Gustav

Thursday, January 23, 2020

TechServe recently launched the Deal Center, a member-to-member online partnering platform powered by Gustav. Join Gustav's co-founder Jan Jedlinski and TechServe CEO Mark Roberts for a live demo of the Deal Center and learn how you can share your open opportunities and place your available candidates through a trusted community of partners.

In this webinar, you will learn:

Deal Center Functions:
  1. Enable each TechServe Alliance member to share job opportunities exclusively with other TechServe members in a trusted and closed community.
  2. Submit candidates for job opportunities from other TechServe members.
  3. Allow you to market your available candidates to make more placements.

Deal Center Benefits:
  1. Expand your ability to support customers through access to a trusted community within which to share opportunities and candidates.
  2. Build relationships with other TechServe Alliance members. Through a platform that enables you to work collaboratively with other TechServe members, develop relationships with companies that possess different competencies or are located in different geographic regions.
  3. Strengthen responses to RFPs through access to a trusted network of potential partners.
  4. Respond more quickly to reqs. With the need to quickly submit candidates, the Deal Center will expand the ready pool of available talent.

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