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2011 TechServe Alliance Operating Practices Report

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OPR 2011: IT Services Firms' Revenues and Margins Improve; High-Profit Firms Continue to Outperform

style="font-weight: bold">Order the 2011 OPR Today

While demand for IT services has increased, growing the bottom-line remains an ongoing challenge. The TechServe Alliance Operating Practices Survey, the industry's largest and most comprehensive benchmarking survey, provides you with the essential data to drive higher profitability.

  • What actions are other owners and executives taking in the current marketplace?
  • What are the characteristics of firms who maintained their profitability throughout the business cycle?

The TechServe Alliance Operating Practices Report provides benchmarking information covering every aspect of an IT services firm's operations. As a benefit of TechServe Alliance membership, it is completely FREE if you participate. The deadline to return the completed 2011 survey was March 23rd. Your firm must be a member of TechServe Alliance at the time the reports and PIP are released.


The Operating Practices Report addresses many of the key management questions. Here are just a few:

  • What gross margins are other firms commanding?
  • What is SG&A for firms in my peer group?
  • What impact does permanent placement revenue have on profitability?
  • What is typical profitability for VMS placements?
  • What is the typical VMS close rate? What do the high profit firms do differently?
  • For the first time, we will also be reporting data by business model (VMS v. non-VMS).

As in the past, we will again be conducting the in-depth Sales & Recruiter Metrics Report. If you complete the optional tab ("Salesforce"), you will also get the 2011 Sales & Recruiter Metrics report at no cost.

What one TechServe Alliance owner said:
"The [TechServe Alliance] OPR allows you the opportunity to see what your fellow members are doing to control costs, how they compensate their employees, how their business has changed over the past year, where the new areas of opportunity exist, and how you, as a member measure up to the average."

All questions regarding the survey can be emailed to info@profitplanninggroup.com. Please remember to save your survey and e-mail the final version to: surveys@profitplanninggroup.com.

To ensure complete confidentiality, please send your survey data directly to Profit Planning Group and not to TechServe Alliance.

All other questions should be directed to Amanda Marr at marr@techservealliance.org or
(703) 838-2050 x112.

REMINDER: To receive these benefits at no cost, your firm must be a member of TechServe Alliance at the time the reports and PIP are released.

Receive these reports for FREE! Become a member and find out how. Contact price@techservealliance.org or call 703.589.3251.

Order the 2011 OPR

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